Got An Old HomeRemote System?

Upgrade your original HomeRemote Gateway to work with the HomeRemote Pro System for FREE and enjoy 3 months of Pro-Level Service on us!

Important Notice:
The HomeRemote Pro System provides a superior home control and remote monitoring experience. Due to the costs of maintaining this experience some features that may have been free before on your original HomeRemote Gateway are no longer free. To view a list of the differences between the HomeRemote Pro and original HomeRemote system, see the chart below. You will be provided with 3 Months free Pro-Level service. All previous paid Cell Link™ accounts cannot be transferred over to the new service and will dissolve once your system has been upgraded to the HomeRemote Pro System.

Note:
If you have original HomeRemote video cameras (HRNC1) they CANNOT BE USED WITH THE HOMEREMOTE PRO SYSTEM. Only HomeRemote Pro Cameras (HRPC1 and HRPC2) can be used with the HomeRemote Pro system.

Upgrade your HRNC1 camera to a new HRPC1 HomeRemote Pro Camera

1. Fill out an RMA form for the HRNC1
2. Ship the HRNC1 back to Hawking at customer’s expense
3. $25 dollar upgrade fee plus shipping/handling

If you have any questions regarding the HRNC1 Camera Upgrade process, please contact Hawking's customer support at 888.662.8828 ext 1000.

Follow the instructions below to upgrade your original HomeRemote Gateway:

Step 1

From within your home, open your internet web browser and enter the IP address of your HomeRemote Gateway into the web address bar (Default IP Address: http://192.168.1.230).

Step 2

Enter your login credentials to access the Home Status page (Default Login: User: admin / Password: 1234).

Step 3

Click the Setup tab located at the top menu.

Step 4

Click Reset Z-Wave Home Network. You may also click Reset HomeRemote Gateway, however you may lose your IP Address here if it's configured as something other than the default (http://192.168.1.230). After Resetting your Z-Wave Home Network you will also need to manually delete all modules from your network. To do this simply take your original HomeRemote handy remote and while within 5 feet of your module, press ‘Delete’ on the remote, then press ‘Program’ on the module. The green LED on your handy remote should turn solid confirming the removal of that module from your network. Repeat these steps for ALL modules in your original system.

Step 5

After the system has been reset, click Setup to enter the setup menu again. Then click the Firmware Updates tab.

Step 6

Click here (right click and save link as...) to download the HomeRemote Pro firmware and save it to a location on your computer that you will remember.

Step 7

Once the Pro firmware has downloaded, go back to your firmware upgrade page and click browse to select the new Pro firmware file. Once selected click Upgrade. This process may take several minutes. Please be patient as the upgrade process completes.
DO NOT at any time leave the page or disconnect any cables from your HomeRemote Gateway.

The system will go through its normal upgrade process and count down the time remaining. At the end of the countdown it will show a broken web browser page as shown below. This page means the firmware upgrade has completed.

Step 8

After the firmware has been upgraded successfully, download the HomeRemote Pro Internet Gateway’s Getting Started Guide here and logon to http://pro.homeremote.net to create an account. Your Product Key is located on the bottom of your Gateway and should be listed as “MAC:”

We hope you enjoy using the new HomeRemote Pro System. If you have any questions regarding the setup process please contact support at 888.202.3344.