Welcome to the HomeRemote Support Center

Here you will find answers to any questions you have regarding the Hawking Technologies HomeRemote System. Please view the selections below to begin your search.

 

Support Contents

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HomeRemote Support Contact Information

For questions regarding the setup of your HomeRemote Gateway or Camera please contact the Hawking Technologies technical support center. We are open 24 hours a day, 7 days a week. Note that this line is used specifically for HomeRemote branded products and not for non-HomeRemote branded accessories.

HomeRemote Cell Link Support Information

For questions regarding the setup of your cellular phone with the Cell Link service please call the Cell Link technical support line.
For questions regarding your Cell Link subscription or billing information please call the Cell Link customer service line.

HomeRemote Custom Domain Name (Dynamic DNS) Service Support Information

For questions regarding the setup of your HomeRemote.net custom web address please visit the TZO DDNS support page or call the TZO DDNS tech support line. For questions regarding your account and billing information please visit the support webpage or call the customer service line.

HomeRemote Handheld Remote Support (Video Tutorials and Quick Reference Guide)

How to Use Video Tutorials

Download and Print the Quick Reference Guide (PDF)

HomeRemote Gateway Setup Video Tutorials

Adding Modules Using the HomeRemote Gateway Setup Wizard
Transfering Handheld Remote Control Configs to HomeRemote Gatway