HomeRemote Pro Manual

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Thank you for your purchase of the Hawking Technologies HomeRemote Pro Home Control and Remote Monitoring System. This guide will give you detailed instructions on all you need to know to configure, maintain and expand your HomeRemote Pro System. With your HomeRemote Pro Internet Gateway you will be able to control, monitor and secure your home from anywhere in the world. The HomeRemote Pro Gateway connects your Z-Wave home accessories to the Internet for easy control via a cellular phone or the HomeRemote Pro web portal.

Z-Wave is an award-winning home control wireless standard. Using fail-safe wireless mesh technology, Z-Wave provides reliable and secure connections for all Z-Wave devices within the home. The HomeRemote Pro System uses Z-Wave technology to communicate with home control devices and modules. To ensure that the Home Control devices you purchase are compatible with the HomeRemote Pro System, make sure to look for the Z-Wave logo on the module plastic or packaging.

Z-Wave is a next-generation wireless "ecosystem" that lets all your home electronics talk to each other, and to you, via remote control and the HomeRemote Pro Gateway. It uses simple, reliable, low-power radio waves that easily travel through walls, floors and cabinets. Z-Wave functionality can be added to almost any electronic device in your house, even devices that you wouldn't ordinarily think of as "intelligent," such as appliances, window shades, thermostats and home lighting.

Z-Wave unifies all your home electronics into an integrated wireless network, with no complicated programming and no new cables to run. Any Z-Wave enabled device can be effortlessly added to this network, and many non-Z-Wave devices can be made compatible by simply plugging them into a Z-Wave accessory module. In seconds, your device gets joined to the network and can communicate wirelessly with other Z-Wave modules and controllers. Because Z-Wave operates on its own unique frequency, it will not interfere with other wireless equipment in your home, like cordless telephones and Wi-Fi routers. And because Z-Wave is a modular system, you can build your network one device at a time, one room at a time, or the whole house at once. The choice is yours, and the possibilities are nearly endless. Best of all, Z-Wave technology is extremely affordable, giving you powerful home control that you can integrate yourself in moments, at a fraction of the cost of conventional smart home technologies.

Before you begin the installation you will need to make sure you have the following items:

The HomeRemote Pro Internet Gateway acts as the brain of your home control system. It securely connects (using SSL encryption) your home to the HomeRemote Pro web portal and manages all devices within your system.

6.1 – HRDS1 Door Sensor Overview: Click Here
6.2 – HRLM1 Lamp Module Overview: Click Here
6.3 – HRMD1 Motion Detector Overview: Click Here
6.4 – HRDS1 Appliance Module Overview: Click Here
6.5 – HRPC1 Wireless Video Camera Overview: Click Here
6.6 – HRPC2 Wireless Video Camera w/ Night Vision Overview: Click Here

Check the System Requirements to make sure you have everything you need to begin.

7.1 – Connect the Hardware

Locate your HomeRemote Pro Internet Gateway and turn it over to view the Product Key on the bottom of the product. Write the Product Key down on a piece of paper that you can take with you to your computer. The Product Key is a normally a 12-digit alpha numeric code.

Use the included Ethernet cable, connect one end to the Network Port on your Gateway and the other end to an available LAN port on your router (see image below).

Find the power adapter that came with your Gateway and plug one end into the Gateway and the other into an available electrical socket.

7.2 – Logon to the HomeRemote Pro Website

Once the Gateway has booted up, open up the web browser on your computer and go to http://pro.homeremote.net

Once the page loads, click on Create a New Account (see image below).

7.3 – Terms and Conditions

Read the "Terms and Conditions" and click Agree to continue

7.4 – Introduction

Read the Setup Introduction for an overview of the installation process and click Next to continue

7.5 – Hardware Connections

The HomeRemote Pro Setup Wizard will now ask you to double check that your hardware connections are correct. Check the connection from your Gateway to your router again and click Next when you have confirmed that your connections are configured, and your Gateway and router are powered on.

7.6 – Account Information

Account Name: Enter your personal name here
Home Name: This will be the name used to identify your home in the case that you have multiple homes using the HomeRemote Pro System
Email: Enter a valid Email address which will be used as your primary login name each time you access the HomeRemote Pro System.
Password: Enter a password to secure access to your system
Product Key: Each HomeRemote Pro Internet Gateway will have a unique Product Key. The Product Key can be found at the bottom of your HomeRemote Pro Internet Gateway. Find your Product Key and enter it here.
Purchase Location: Select the location where you purchased the HomeRemote Pro System and click Next to continue

7.7 – Software Update

The HomeRemote Pro System will check for new software updates for your system. Click Check for Upgrades to begin. If there is new software available the wizard will display which version is available. Click Upgrade to install the new software. This process may take a few minutes, be patient as it proceeds. Do not remove the power or network cable from your Gateway at any point during the upgrade. Click Next when the upgrade has completed.

7.8 – Time Zone Selection

From the drop down menu, select the correct time zone for your current location. The HomeRemote Pro System will automatically update its time settings based on your time zone. Click Next to continue.

7.9 – Area / Room Setup

The Area / Room Setup page lets you configure the rooms in your home to match the HomeRemote Pro server. You only need to enter the names of your rooms that you plan on installing HomeRemote Pro modules or devices into (or other compatible devices). To do this, start by entering the name of your room (i.e. Living Room) and then selecting which section the room belongs in within your home (i.e. First Floor). Repeat these steps as necessary until you have added all the rooms within your home that you plan on installing modules or cameras into. Click Next to continue.

7.10 – Adding Modules Video Tutorial

Click Play to watch a video tutorial on how to properly install modules and sensors to your HomeRemote Pro system. It is recommended that you watch the video in its entirety before continuing. Click Next after the tutorial has completed.

7.11 – Adding / Detecting Modules (Node Inclusion)

Follow the steps below to successfully add/include modules and sensors to your HomeRemote Pro system. When adding modules be sure to add your Door Sensors and Motion Detectors as the last devices added. This is necessary for the Gateway to manage communications properly to these devices. Lamp, appliance and other non battery powered modules should be added first. Each module will have some sort of "Program" button. The program button on the module is used to initiate communication with the HomeRemote Pro Gateway. To add modules follow these simple steps:

a) Power on your module by plugging it into a wall outlet (lamp modules, appliance modules, etc.) or placing batteries into them (door sensors and motion detectors)

b) Make sure the modules are placed within five (5) feet of the HomeRemote Pro Gateway. Some modules support long range inclusions, however not all do. If your module supports long range detection/inclusion then the Gateway can detect your module further than five feet away

c) Click the Detect Module button once your module has been powered and placed within five feet of the Gateway. The wizard will begin the detection process by displaying a progress wheel with a status update.

d) Quickly, press the "Program" on your module or sensor (normally located on the bottom of sensors and on the side/top of lamp and appliance modules). The wizard should detect your module at this point and present the module detail input page. If the module is not detected, press the "Program" button again (Repeat the step if the Gateway does not detect your module. If the Gateway's module detection times out, click Detect Modules to activate it again, then quickly repeat the process by pressing the "Program" button on your module).

e) Once the module has been detected you will be asked to enter information regarding your specific module. Give your new module a specific name (i.e. Front Door Lights), select a room (i.e. Front Door) and then select a graphical icon to represent your module. Click Add when you have completed this step.

f) Repeat these steps until you have added all your modules and sensors to the HomeRemote Pro system.

g) Click Next to continue.

To configure your network using a Z-Wave remote control, click on Advanced Options (Controller Configurations). Configuring with Z-Wave enabled remote controls may require advanced knowledge of Z-Wave networks. For more information please view Section "8 – Using other HomeRemote Pro Compatible Z-Wave Remote Controls."

7.12 – Check Connections (Network Rediscovery)

After your modules have been added to the system you will need to place them into the rooms you have created. Take your modules and sensors and install them in your desired rooms. Make sure that the modules are placed within 100 feet of another module (sensors do not count here) or the HomeRemote Pro Gateway. Sensors cannot "repeat" a wireless signal thus do not count as a module. Modules and sensors must all be placed within 100 feet of a Module only.

When you have installed your modules and sensors, click "Check Connections" to run a system analysis on your wireless connections. This analysis may take several minutes depending on how many modules and sensors are in your home. Please be patient as this process completes.

Under the Status section, red and green icons will appear accordingly to the module. A green icon represent a successful connection between the Gateway and/or specific module. A red icon represent an error or unsucccesfully connection between the Gateway and/or specific module. In order to complete the setup, ALL modules and sensors must display a green icon. To fix the connection errors there are several trouble shooting solutions:

Move the module or sensor closer to another module that is current displaying a green status
Check that the power to the module or sensor is on
Click the Program button (for door sensors and motion detectors only) to "wake up" the device in case it is sleeping to preserve battery life

Click "Check Connections" again to see if your fixes worked. If the Check Connection still fails you may have a faulty module and need to replace it. To delete a module from your system, simply click the Red Icon for your specific module and click OK to force remove the module. Once you have all Green icons, click Next to continue.

7.13 – Pro-Level™ Service and Completion

Congratulations on successfully setting up the HomeRemote Pro Gateway. If your purchase comes with a promo code for free Pro-Level service, enter the code at this time. You can enter your payment information by clicking the green button. Entering your payment information allows HomeRemote Pro to charge your credit card automatically to avoid any interruption in service when your free trial service expires. If you choose to not enter your payment information at this time you can simply click the blue button to continue with no obligations.

You will now be taken to the Home Status and home view page where you can begin accessing your system.

8 – Using HomeRemote Pro compatible Z-Wave Remote Controls with your System

There are many Z-Wave capable / HomeRemote Pro Compatible remote controls on the market. Most Z-Wave capable remote controls are compatible with the HomeRemote Pro System. There are cases where a remote control may be beneficial in assisting you through your HomeRemote Pro setup, such as installing light switches or thermostats that may be too far from the location of your HomeRemote Pro Gateway. Remote controls, such as the Advanced Remote from GE and others from Leviton and Cooper will all work with your HomeRemote Pro System. You will need to carefully read the user’s manual that came with your 3rd party remote control and find the section that guides you through setting up a secondary controller or replicating your controller.

Z-Wave technology allows for multiple controllers to be used within the same network. These controllers can function as a primary controller and/or an inclusion controller, with the ability to add, remove and edit sensors and modules. Controllers can also function as a secondary controller and have the limited functionality of being able to turn modules on or off. The HomeRemote Pro System normally functions as a primary controller in a standard Z-Wave network. However, in the case where there is already a primary controller (such as a preconfigured Z-Wave home remote control) the HomeRemote Pro Gateway can accept the settings from your primary controller and act as a secondary controller. Lastly the HomeRemote Pro Gateway can transfer its Primary control setting to a remote control, which can in turn add modules and devices into the network. When all desired modules have been added using the remote control, the Primary control setting can be transferred back to the HomeRemote Pro Gateway.

To add the settings from your 3rd party remote control to the HomeRemote Pro Gateway you will need to find the ‘Replicating’ feature on your remote. During the Setup Wizard step that modules are added or removed there is a link underneath “Detect Modules” called "Advanced Options" that allows you to do the following:

Navigating through the HomeRemote Pro website is simple. This section will guide you through the details of each page and feature of the HomeRemote Pro website. Note that some pages may not appear as they do on your account. The screen shots that follow are those taken from a Pro-Level account with access to all features of the HomeRemote Pro System. To upgrade your system to Pro-Level go to the Systems page and click on Pro-Level service.

9.1 – Home Status / Video Streaming Player

The Home Status page gives you a summary of all activities and settings within your home. If it is your first time accessing this page then the page will appear empty. However as you add more features such as Scenes and Schedules, these items will appear under their specified boxes.

Profile - The box located on the top of the page w/ your name displays your personal information, your customized picture as well as the current time your system has been configured to.
Sidebar - The area to the left with your rooms and sections gives detailed access to each room and the modules and sensors within those rooms. Click the selection to view and control your rooms. Click the specific room to view the operating devices within those rooms.
Camera Viewer - The camera viewer is located below the Profile box. If you do not have a camera installed, this section will display a default message regarding installing cameras. The camera viewer is used to view live video from your HomeRemote Pro cameras. Each camera within your system will have its own thumbnail to the right of the viewer. To view the live video from a specific camera, simply click on the thumbnail for the camera you wish to view. You can only view one camera at a time. Be patient as the system connects with your cameras.
Status - The status section below the Camera Viewer gives you a quick view into all your rooms, modules and sensors. It gives you real time information on what the status is of each module and sensor. From here you can also control modules by turning them on or off (Pro-Level required to control remotely). It is not necessary to refresh your web browser to update the status on your web page. This is done automatically through the HomeRemote Pro website.
Scenes -The box below the Status box shows your configured Scenes. Scenes are defined as a group of devices with specific user-defined actions that have been set to activate with a single button. For example, a common Scene would be having a single button turn all of your lights on or off. As you configure more and more Scenes they will appear within this box and can be activated from this page (Pro-Level required to control remotely).
Alerts - To the right of the Scenes box is the Alerts box displaying all current Alerts that have been configured within your home. Alerts are configured per room and can be customized for any specific device within a room. For example, if you wish to be notified via text message or email whenever your master bedroom door opens, you can select the Master Bedroom as the armed room and select the door sensor as the sensor that is being monitored for activity. View the Alerts section below for more information on configuring Alerts. From the Home Status page you can disarm and arm alerts on the fly. A disarmed alert will not send any text messages or emails when triggered. (Pro-Level required for Alerts).
Recent Activity - This box displays all recent activity within your system. It is limited to a few items due to the box size limitations, however, you can click on Activity Log from the navigation bar to view all detailed logs within your system.
Schedules - To the right of the Recent Activity box is the list of all upcoming Schedules within your system. Each Scene can have the option of being placed into a schedule to automatically activate. Should you set up any schedules for your configured Scenes, the upcoming events would appear in the Schedules box. This box gives you a daily report of all upcoming automatic events within your home.

Help and Logout: Any anytime you can click the HELP or LOGOUT buttons on the top right corner to access our online help menu or logout of your account.

9.2 – Room Details Sidebar

The Rooms Details Sidebar gives you an in depth control panel into each individual room within your home. Start by navigating through your rooms from the sidebar and highlight a room that you wish to view. Select the individual modules within those rooms to adjust the settings for those individual modules. Lighting modules with dimming capabilities can be set to a specific dim level from the Room Details page. Thermostats can be adjusted in detail here as well.

9.3 – Activity Log

The Activity Log records all system and home activities within your HomeRemote Pro account. You can search through your activities by specific dates or sort between system messages, home activity logs (such as lights turning on, etc..) or by specific rooms. By default your logs will be displayed from a week ago to the present day. If you wish to view your activity logs that are older than a week you will need to adjust your date interval by clicking the calendar icon. Activity logs are stored on the HomeRemote Pro Server and will be viewable as long as your account is still active.

9.4 – Scenes and Schedules

Scenes are defined as a group of devices with specific user-defined actions that have been set to activate with a single button. For example, a common Scene would be having a single button turn all of your lights on or off. To configure a Scene follow these steps:

a) Create a name for your Scene (For example: All Lights Off).

b) Select the modules (one by one) that you plan on adding to your Scene.

c) For each module added, you must configure the setting on the module that you wish to occur when the Scene is activated (For example, Kitchen Light ON to 100%).

d) Repeat these steps until all of your modules have been added. A list of all the modules currently added to your Scene will appear below.

Schedules:
Each Scene can also be configured to activate automatically according to a schedule.
Repeated Schedules:
You can configure schedules based on a repeated time on specific days during the week. To do this, select "Repeat" from the drop down menu then enter a specific time you wish the Scene to activate at during the day. Next, check the days during the week that you wish to schedule to be active and click "Add."
One Time Schedules:
If you wish to configure a one time schedule, select "Perform Once" from the drop down menu and enter a specific date from the calendar and a specific time. You can enter as many schedules as needed.
Scene Notifications:
To be notified via email or text message that a Scene has activated you can select a notification account from the notification list. Each time the Scene activates the HomeRemote Pro system will send a notification to your notification account. If you do not have a notification account setup, you will need to do so first before being able to configure Scene Notifications. Click the link on the Scene Notificaions box to create a notification account.

9.5 – Alerts and Notifications (Pro-Level Service Required)

Setting up Alerts and Notifications requires that you have initially configured notification accounts. Locate the Systems tab on the navigation menu, and then select Notification setup. Create your notification accounts and then return to the Alerts and Notifications page to configure your Alerts.

Follow the steps below to set up a room alert:

a) Select a Room from the drop down menu

b) A list of modules within your room will appear in Step 2 of the Alerts and Notifications page. Select the events you wish to be notified of and then click Enable to activate the device for notifications.

c) Select the notification accounts you wish to authorize to receive alerts regarding these events.

You may add Alerts and Notifications for every Room within your home. You will be able to easily bypass or turn off these alerts from the Home Status page in the case that you do not wish to receive them at a given time.

9.6 – Device Linking

In the case that you wish to have one device activate another device in a chain reaction the Device Linking feature will allow you to do so. This feature is used for many different applications.; For example, if you have a Z-Wave Wall Switch installed in your home and you wish to have the wall switch control other devices such as a lamp that you have attached to a Z-Wave Lamp Module, the Linking Devices feature can be easily configured and linked. Or, if you wish to have a Z-Wave Wall Switch turn on or off all lights within your home you can do so as well.

The Device Linking feature is organized by a single MASTER DEVICE and a single or multiple LINKED DEVICES. The MASTER DEVICE is the catalyst to activate or deactivate your LINKED DEVICES.

a) Choose a name for your Link

b) Configure your Master Device by selecting the Room of the Master Device first. Then find the Master Device within your room from the drop down menu pictured below. Last set the activity of the Master Device that will trigger the Device Link (For example, Master Bedroom > Door Sensor > Open / Active)

c) After your Master Device has been configured we will need to set up the devices that will be linked to your Master Device ( Linked Devices) Under the Step 3a box find your first Linked Device and highlight it. A configuration box should appear to the right under Step 3b. Configure the setting that you wish to occur when the Master Device has been triggered and click Add.

d) Repeat step C until all your Linked Devices have been added.

e) When you have finished adding all your Linked Device and completely configured your Device Link click Finish to continue.

Note: If you have many Linked Devices, then the process to communicate with each device may take longer to respond

9.7 – Phones / Cell Link (Pro-Level Service Required)

Adding a cellular phone to your HomeRemote Pro system is a simple process that should take no more than a few minutes. It is necessary that you have a Pro-Level account to activate one mobile phone. Each additional mobile phone requires an incremental fee that will be displayed during the setup process. You do not need to configure your rooms or add modules all over again. The HomeRemote Pro system will automatically send that information to your phone via the Cell Link mobile software. No configuration is necessary. To add a cell phone, follow these steps:

Select Add a New Phone

Fill out the following information regarding your phone, including the name of your phone (i.e. Bob's Phone), your phone number (without the 1 and with or without dashes or parenthesis) and select your phone carrier

Select your phone brand and model from the drop down lists. If your phone is not listed select "My phone is not listed" from the bottom selection.

A phone tutorial will appear showing you how to download and install the Cell Link application onto your phone. The HomeRemote Pro Server will send a text message to your cell phone with a link to download the Cell Link program that is specific to your phone and home configuration. Run through the tutorial to successfully install the program and move onto the activation page. (Note: Not all phone pictures are posted on the tutorial. Some pictures may not represent your specific cell phone; however contain the same information used by your cell phone to successfully install Cell Link.)

9.7.1 – Launching Cell Link from your Cell Phone

Cell Link is launched through the “Applications” menu on your cell phone. The menu can have different titles depending on the model of your phone. Some common names are “Games and Applications,” “Games,” or “Java Applications.”

Once the Cell Link application is downloaded to your phone it should appear in the list of applications in this menu. Some phones allow you to assign ‘Soft Keys’ to certain applications via the setup or customization menus. For example, the Cell Link application can be set up to start by selecting the Right or Left ‘Soft Key’ on your phone. Once you have found the application in the menu, it can be launched as any other application, by scrolling to the application name and selecting ‘OK’ or ‘Select.’

9.7.2 – Activating your Cell Phone

As a security feature, each phone requires an activation process to begin controlling your HomeRemote Pro system. Follow the instructions on this page to activate your phone. Once your phone has been activated you are ready to use it with your system.

The HomeRemote Pro Server constantly updates your Cell Link application with the latest changes to your system. This means that if you add a new module to your system the next time you load your Cell Link application the new module will be included in your Cell Link application.

If you experience any problems throughout the phone setup please contact our technical support department to walk you through this process. Email: techsupport@hawkingtech.com or call 888-202-3344.

From the Phones tab on the navigation menu you will also be able to reinstall your Cell Link software, reactivate your phone or change the details of your phones including the phone number.

Please view the Pro Level Service section of this manual for instructions on using Cell Link on your cell phone.

Cell Link phone and Pro-Level Account Requirements

Cell Link is supported by most Internet enabled phones on the market. Its unique software based implementation makes it compatible with most brands and carriers. However, to use Cell Link there are still a few requirements that need to be met for your cell phone to work correctly:

- Internet data plan or able to access the Internet via 2G or 3G (Preferred for live video)

- Java based phone, Windows Mobile (may require that you update your phone to Microsoft .Net Framework 2.0) or Blackberry device

Cell Link is currently not supported by BREW based phones from Verizon. (Smart phones only for Verizon Wireless networks)

Using Cell Link on your mobile phone also requires that you have Pro-Level Service with your HomeRemote Pro System. If you do not have a Pro-Level account, you will not be able to view video or control anything from your mobile phone.

9.7.3 – Navigating Menus and Executing commands with your Cell Phone

Selecting Functions Using Your Phone Controls

There are generally three methods of controlling the functions of Cell-Link:

1) Most modern cellular phones have navigation keys (up, down, left, right) as well
as an ‘OK’ or select button. These navigation keys can be used to highlight and
select icons within Cell-Link application.

2) Another method of selecting icons and executing functions within the Cell-Link
application is to utilize the alphanumeric keypad (number buttons) on your cell
phone. (2 – Up, 4 – Left, 6 – Right, 8 – Down)

3) Lastly, you can activate “Short Cut Keys” within Cell-Link by selecting the
“Enable Shortcuts” option from the Cell-Link main menu. These shortcuts are
assigned to the most commonly used functions within Cell-Link, and instructions
are displayed on your phone when you activate this feature.

Once you locate the Cell Link application on your cell phone press ‘Select’ to run the program.

During the initial boot up, Cell Link will establish a connection with your HomeRemote Pro Server to retrieve any changes in your home layout.

Note: You may incur charges for Internet Access from your cellular carrier if you currently do not have a data plan on your cell phone service.

When the application loads you will see your Room layout on the left navigation bar. Use your keypad to scroll up and down through your Rooms, Scenes and Cameras. As you go over each Room with your cell phone the list of devices in each Room will appear on the right.

To select these devices simply push the right arrow key on your cell phone to navigate through your devices.

When scrolling through your devices, push the Select button on your phone to access the specific device. This will load the screen to adjust the setting on your device.

For example, the “Big Lamp” in the phone above can be adjusted using the up and down arrow pads to change the light dim level from OFF to 50% to ON. When the setting has been set, push the Select button to confirm and the Cell Link service will execute the command.

9.7.4 – Viewing Cameras on your Cell Phone

If you have a HomeRemote Pro Video Camera setup on your system you will be able to view live video from your cell phone. Navigate using your arrow keys to find the Cameras selection or locate your camera under the Room you have it installed in. Use the arrow keys on your phone to go to the devices menu (by pushing right) and select the camera you wish to view.

The Cell Link application will create a secure connection to your camera and begin feeding live video from your camera. You can view this screen full sized by selecting the ‘Large’ button on the bottom right using your cell phone buttons.

Note: Video quality and speed will vary depending on your cellular carrier broadband technology offering, cell phone model, geographical location and cellular data
plan. It is recommended you use a 3G phone with broadband Internet access for the best quality video on your cell phone. You may also choose to adjust the video settings from your HomeRemote Pro Camera to match the broadband connection of your home. For example, if you have a low bandwidth Internet connection to your home, you may want to lower the video quality and frame rate of your camera to achieve a faster video stream (View the HomeRemote Pro Camera manual for more information).

9.7.5 – Tips for using Cell Link

The Cell Link service is capable of controlling virtually any device installed on your HomeRemote Pro System. Navigation of each is the same as turning on and off a light in a Room.

In the Thermostat menu, current status is shown. To change mode, select Current Mode with the OK key, then choose the new mode by highlighting and using the OK button. To adjust the set point, select Current Set Point. Adjust the temperature by using the up and
down navigational keys, and set using the OK key. Select Fan to adjust the fan setting to either Auto or On by using the up and down navigational keys, and set using the OK key.

Window Shade operation is similar to turning lights on and off. Use the up and down arrows to select a height that you wish the window shade to be set to and click ‘Select’ when the desired height is reached.

The Cell Link Main Menu contains functions that you can use to customize the setup of your phone. Items such as a Personal Identification Number (PIN) or activation of short cut codes can be turned on or off to fit your needs. Depending on the model of your phone, these menu options may appear in a different order than listed below, but they will function as described.

9.7.6 – Cell Link Security PIN

For security purposes, you can set up a PIN that will prevent unauthorized people from accessing the Cell Link software on your phone. It is important to note that no personal information is contained within the Cell Link application, and at no time is personal information transmitted from your phone or the Cell Link application (Please visit www.cell-link.homeremote.net for details about our privacy policy).

The default configuration of Cell Link has the PIN feature disabled. If you would like to set a PIN code that you must enter each time you use Cell Link, you must select ‘Set PIN’ from the Cell Link Main Menu. When you select ‘Set PIN’ you will be prompted to enter a 4-digit number code. You must then verify this code by entering it a second time. Your phone will display the message “Your PIN has been set.” Please remember your PIN or write it down and keep it in a safe place. (If you forget your PIN, you must call customer service at 888-202-3344).

When you select ‘Disable PIN’ your phone will display the message “Your PIN has been disabled.” The next time that you open Cell Link you will not be prompted to enter your PIN. Your phone will display the Cell Link Main Menu. (Note: If you disable the PIN feature, an unauthorized user that has access to your cellular phone may be able to utilize the Cell Link software to access your HomeRemote Pro System.

9.7.7 – Reset Cell Link

Cell Link can also be reset to its default configuration by selecting the ‘Reset’ command from the Options Menu. This selection requires your confirmation and you will be prompted to select ‘Yes’ to continue. YOU SHOULD ONLY DO THIS WHEN INSTRUCTED TO DO SO BY CUSTOMER SERVICE. This option will delete the configuration file from your phone and you will need to re-activate your software. You will not be able to control your HomeRemote Pro system until you have re-activated.

9.7.8 – BlackBerry® Connection Options / Microsoft Windows Mobile based phones

There are some Options Menu commands that are specific to BlackBerry® devices. These commands enable the Cell Link application to properly send commands over the Internet as well as make use of the ‘thumb wheel’ navigation control on the BlackBerry® device.

If you have a BlackBerry® device, it is necessary to set the connection settings of your BlackBerry® so Cell Link can access the Internet to communicate with your home automation system. You may set these connection settings by selecting the ‘Connection Options’ command in the Options Menu. You will then be prompted to select your cellular carrier. If you do not see your cellular carrier, you can try the ‘Direct TCP’ option. If you are still having issues controlling your home automation system with your BlackBerry®, please contact customer service at 1.888.202.3344.

For a BlackBerry® device, the ‘Select’ command is always located at the top of the Options Menu. This allows you to use the thumb wheel to navigate through the Cell Link menus. You may make a selection by depressing the thumb wheel. This brings up the Options Menu and, since ‘Select’ is at the top, depressing the thumb wheel a second time will navigate the menus and execute functions.

For Windows Mobile based smart phones using Cell Link may require that your software be updated with .Net Framework 2.0 from Microsoft. If for some reason you have downloaded Cell Link and it does not work on your Windows Mobile Phone follow these steps to update your software:

a) Open the web browser on your smart phone.

b) Enter the web address: http://maude.gomoshi.com/wincf/cf.cab and download the file.

c) Open the file on your smart phone and install the file.

d) Open Cell Link again .

9.7.9 – Cell Link Demo/Active Mode

Demo Mode may be activated if you wish to temporarily show someone the Cell Link menus. In this mode, no signals will be sent over the network to your home automation system. You can activate this mode by selecting the ‘Demo Mode’ command from the Options Menu. You can enter Active Mode again for normal home automation system control by selecting the ‘Active Mode’ command from the Options Menu.

9.7.10 – Cell Link Help

Cell Link’s on-screen help describes the basic function of the software and can be used as a reference if you need a reminder on how to navigate the screens. These
help screens can be accessed via the ‘Help’ command on the Options Menu.

9.7.11 – About Cell Link

This command displays the current software version of Cell Link, as well as some information that may be useful to customer care if you are experiencing issues with your system. You can access this information by selecting the ‘About’ command from the Options Menu.

9.7.12 – Exiting Cell Link

There are two methods by which you can exit the Cell Link application.
1) From any screen or menu the application will exit if the red “hang-up” or “End” button is pressed.
2) From the Main Menu, there is ‘Soft Key’ option for the “EXIT” function. Pressing the ‘Soft Key’ associated with this function will exit the application. The Cell Link application will also close if you receive a phone call while using Cell Link.

9.7.13 – Cell Link Customer Support

Network Outages: Cellular networks occasionally experience periods of ‘service outage’ or abnormally high amounts of traffic that hinders the ability to send data over periods of time. Because your Cell Link system utilizes these cellular networks, in rare occasions it may not be able to send commands to your HomeRemote Pro system due to busy network traffic or cellular network outages. The Cell Link system is designed to minimize these instances, and will ‘try’ three times to send your command if for any reason it cannot contact your HomeRemote Pro system. In the case of three consecutive failed attempts to contact your HomeRemote Pro system, the Cell Link system will notify you that your command was unsuccessful. There will be a delay in the response from when you push the Select button and when the response is received as the service attempts to connect to your HomeRemote Pro System.

9.8 – View Homes (Multiple Home Management)

The View Homes page is the first page you see after logging into the HomeRemote Pro website. This page gives you information regarding all homes currently installed to your account. You can have multiple homes associated to a single account. From here you can enter the interface for any of your homes by selecting "Access Home" for your specific home or you can completely remove a home by selecting "Remove this Home." Be careful when doing this as you will need to add the home again if you wish to access it with your current account. Removing a home can be used for technical support or for reinstalling a HomeRemote Pro Gateway.

If you wish to add an additional home to your account you can click the "Add a New Home" link on the bottom and follow the steps to add a new HomeRemote Pro Gateway to your system in the case that you have multiple homes. You can choose to use the Setup Wizard again to add your new home or manually set up your new home through the System page of the interface.

9.9 – System Page

The System Page contains details regarding your account as well as your HomeRemote Pro system. From the System page you can adjust your:

a) Account / Profile Details

b) Clock Settings and Time Zones

c) Add / Remove / Edit details of your Rooms

d) Add / Remove / Edit Modules and Sensors from your HomeRemote System

e) Add / Edit or Remove HomeRemote Pro Cameras

f) Sign up for or edit settings of your Pro-Level account

9.9.1 – Account Details (Password, Email Address, Avatars, etc.)

From the Account Details page you will be able to adjust the following:

Account Image: This image represents your personal avatar and appears in the Home Status page under your account profile. If you choose not to upload an image here the default image will be used (shown below).

Account Name: This is the display name that will be shown in your account profile box in the Home Status page.

Username: This is the email address that is associated to your account. It is what you use to login each time you enter the HomeRemote Pro website.

Password: To change your login password you will first need to enter your old password, then enter your new password and lastly confirm your new password.

Gateway Name: The name of your HomeRemote Pro Gateway is usually the name of your home (i.e. Florida Vacation Home) so that you can recognize your different homes from the View Homes page in the case where you have multiple homes.

Product Key: DO NOT change these settings if your HomeRemote Pro Gateway has already been configured. Changing your Product Key will cause the HomeRemote Pro servers to lose connection with your Gateway rendering the service inactive. The Product Key should match the Product Key that is located on the bottom of your HomeRemote Pro Gateway on a sticker titled Product Key.

Upload House Image: To upload a custom image of your home, click browse and locate your picture. Then click upload.

Advanced Options:

a) Sever Connection Check Interval:

The HomeRemote Pro Gateway automatically manages the connection between your home and the HomeRemote Pro Servers. The Gateway constantly checks the connection to ensure reliability. To manually set the time intervals between server connection checks, select a new time interval from the drop down menu. This is useful for connections that fail frequently due to poor connections from your broadband Internet provider.

b) Send Node Information:

The HomeRemote Pro Gateway is capable of sending its node information to another Z-Wave network for the purpose of inclusion. Click the Program button to send the Z-Wave node information of your specific Gateway.

9.9.2 – Pro-Level Service Management

If you have not already signed up for Pro-Level Service you may do so from the Systems page. Select your Pro-Level Subscription type, enter your payment information and your billing information from this page to sign up.

If you already have a Pro-Level account, this link will allow you to manage your subscription and your payments. If you have any problems with your Pro-Level service and billing, please contact Pro-Level customer service at: (877) 466-6744 between the hours of 8am to 6pm Monday-Friday Eastern Standard Time (EST).

9.9.3 – Clock Setup

The clock of your HomeRemote Pro system is automatically set depending on the time zone you choose for your system. Your alerts, activity logs, notifications and schedules all work off of this time. To change your time zone, select your time zone from the drop down menu and click Update.

9.9.4 – Room Setup

The Setup Wizard will guide you through the initial setup of your home and rooms, however if you wish to make any changes to your initial configuration you may do so here.

To add a new room type the name of your room in the box and select the section of your home the room is in. Then click Add

To remove a room, click the Remove button next to the room you wish to remove.

Note: If you remove a room that devices are currently listed under, you will need to assign the devices to another room in order to continue using them.

9.9.5 – Software Updates

Every so often, Hawking Technologies will release new software to add new features and benefits to your HomeRemote Pro Gateway. When a new software update for your HomeRemote Pro Gateway is available a notice will appear in your Account Profile box in the Home Status page informing you to update your software. Click the link to enter the Software Updates menu. The Software Update menu shows you your current firmware version. To check for new firmware, simply click the Check for Upgrades button. If a new software update is detected click "Upgrade Software" to initiate the update. Note: the upgrade may take several minutes. DO NOT unplug the power, network cable or leave the webpage during this time. Doing so may damage the Gateway and cause it to stop working. When the update is completed the page will inform you that it has successfully completed.

9.9.6 – Module Management

The Module Management page allows you to add new modules or sensors to your existing system, edit the names, room locations, graphical icons of your existing modules and sensors and delete or remove modules or sensors from your existing system. The Module Management page also allows you to Check Connections within your system to ensure a proper wireless connection is established between all of your devices. If a device has failed or its batteries have depleted, the Check Connections tool is useful in determining which module or sensor has failed allowing you to fix the problem and continue using your system.

9.9.6.1 – Add Modules to your Existing System:

To add a module or sensor to your existing HomeRemote Pro system follow the steps outlined on the page just as you did using the Setup Wizard.

a) Power on your module by plugging it into a wall outlet (lamp modules, appliance modules, etc.) or placing batteries into them (door sensors and motion detectors).

b) Make sure the modules are placed within five feet of the HomeRemote Pro Gateway. Some modules support long range inclusions, however not all do. If your module supports long range detection/inclusion then the Gateway can detect your module further than five feet away.

d) Quickly, press the "Program" on your module or sensor (normally located on the bottom of sensors and on the side/top of lamp and appliance modules) The wizard should detect your module at this point and present the module detail input page. If the module is not detected, press the "Program" button again. (If the Gateway does not detect your module, the "Program" button may need to pressed several times to register. If the Gateway's module detection times out, click Detect Modules to activate it again, then quickly press the "Program" button on your module.

e) Once the module has been detected you will be asked to enter information regarding your specific module. Give your new module a specific name (i.e. Front Door Lights), select a room (i.e. Front door) and then select a graphical icon to represent your module. Click Add when you have completed this step.

f) Repeat these steps until you have added all your modules and sensors to the HomeRemote Pro system

9.9.6.2 – Removing Modules from your Existing System:

In the case that your module has failed or you no long wish to use the module or sensor you may remove it from your system. The HomeRemote Pro gives you three options for this:

Remove a Single Module: To remove a single module from your system, you will need to uninstall the module or sensor from its current location, andthen power it on within 5 feet of the Gateway. Once the module is within 5 feet from your Gateway, click the "Remove Device" button on the Module Management page, and then quickly press the "Program" button on your module.

Remove All Devices from your System: In some cases a complete reset of your Z-Wave network (Network of all modules and sensors) may be necessary to clear your network of all devices. Click the "Remove All Devices" button. After all modules and devices have been removed from your system, you will need to delete them individually using the "Program" button on the module and the the Remove module button on your web interface (in the Add/Remove Module page).

9.9.6.3 – Check Connections:

Checking your module and sensor communication network is a very important process in keeping your HomeRemote Pro system functioning smoothly. Whenever a module is not responding or a sensor is not relaying information to your HomeRemote Pro account, you should always attempt to Check Connections first to diagnose the problem. The Check Connections feature will perform a scan on your entire home network and attempt to talk to each module in your system. Check Connections will provide a report of the health of each module or sensor within your system by displaying a green or red icon next to each module or sensor. If green, the system is communicating with that specific module and no changes are necessary. If red, the HomeRemote Pro system is having problems communicating with the module and something must be done to fix the issue.

There are several issues that may cause a module or sensor to not respond. The module may be out of wireless range or the batteries of the sensor may be low. Try moving the module closer to another module with repeating capabilities (lamp or appliance module) or replacing the batteries in the sensor.

Once you have determined what the issue is and provided a fix, click Check Connections again to see if the problem has been solved. If the icon remains red the module may be not functioning correctly. Call Hawking tech support to report the situation at 888-202-3344.

The Check Connections feature needs to be used each time a module is added to your system or each time you move a module from one location to another.

9.9.7 – Notification Setup

Notification Accounts are used to determine where the Alerts and Notifications are sent to. For example, when you configure an Alert you will choose the Notification Accounts that will receive those alerts. To add a new Notification Account simply type the name of the account such as, Bob’s Cell Phone and enter the Email address and/or cell phone number (when entering a cell phone number you will need to select the cell phone carrier as well) When entering in a cell phone number do not use a 1 before the number or any dashes. Simply type the 10 digit phone number. When entering in an E-mail address, type the full E-mail address. If both email address and cell phone number are entered, the notification or alert will be sent to both the email address and phone number on file. Click Add when you are done with the first account and then repeat these steps to add more accounts. You will now be able to select these accounts in the Alerts and Notifications menu as valid notification accounts.

9.9.8 – Camera Setup

The camera setup page lets you add HomeRemote Pro Cameras to your account and manage existing HomeRemote Pro cameras.

Adding HomeRemote Pro Cameras:

Adding a HomeRemote Pro Camera to your system is a very simple process. Follow the instructions provided with your HomeRemote Pro Camera to connect the hardware correctly. Choose a name for your camera that describes its usage (i.e. Master Bedroom Camera) ,and then select a room that it will be used in (i.e. Master Bedroom) from the drop down menu. You will need to also enter the Product Key which is located on the back or bottom of your HomeRemote Pro Camera. Click Add Camera once you have finished these steps. If you wish to set up your camera wirelessly you will need to refer to the installation guide provieded with your HomeRemote Pro Camera.

Configuring your HomeRemote Pro Camera:

In addition to adding new cameras, the Camera setup page allows you to adjust the settings of your installed cameras. You can change your camera name, room location or Product Key (may cause the camera to lose connection, this is not recommended if the camera is already configured). If you are using a computer that is on the same network as your HomeRemote Pro Gateway (connected through the same home router) you will also be able to configure the settings of your camera. If you are outside your home, the Camera setup page will not allow you to access your camera's configuration menu. To configure your cameras settings while within your home network, click "Configure this camera locally." This will load your cameras configuration menu. Refer to your Cameras installation guide for detailed instructions on these settings.

To access the full potential of your HomeRemote Pro System it is recommended that you upgrade your account to a Pro-Level account. Pro-Level Services provides your account to all features available on the HomeRemote Pro System. Below is a table of the features associated with Pro-Level Service.

The HomeRemote Pro Wireless Home Control and Remote Monitoring System from Hawking Technologies is compatible with any Z-Wave enabled wireless home control, home automation device, sensor or module. There are hundreds of accessories from many manufacturers in the market to expand your HomeRemote Pro solution with. This section of the manual will guide you through a few of these product categories and products. Installation of these accessories will vary from one manufacturer to another. However there will always be a ‘Program’ or ‘Discovery’ button for each of these devices. This button is used to ‘Include’ the Z-Wave enabled device into your network. For more information on any of the products and categories listed below, please visit the HomeRemote Pro website at www.homeremote.net.

Due to some of the installation processes of some modules, it is recommended that you purchase modules with the ability to do high powered inclusions for longer range installations. If this is not an option it may be necessary to use an additional Z-Wave based remote control to add modules such as light switches which have permanent based installations and cannot be powered on 5 feet from the HomeRemote Pro Gateway.

11.1 – Lighting

Wireless Light Switches – Z-Wave enabled Wireless Light Switches replace your current indoor light switches to allow for control of pre-wired lights within your home. These high quality light switches come in different designs, colors, wiring configurations and sizes to fit your home’s specific needs. When used with the HomeRemote Pro Device Linking feature, a Wireless Light Switch can be linked not only to control your pre-wired home lighting, but also any other Z-Wave enabled device in your home, such as a lamp in another location. Installation of a Wireless Light Switch is just like any other light switch. Simply turn off the power going into your home from an outside breaker box, remove the original light switch, install the Z-Wave light switch and restore the power to your home. (Note: If you are unfamiliar with installing light switches, it is highly recommended you do not do this without support from a certified electrician) After the unit has been installed use the HomeRemote Pro website to add the switch into your network by pressing the ‘Program’ button on the light switch (usually just the ON/OFF toggle of the light switch) together with the ‘Add Module’ button on your from the Module Management page of the HomeRemote Pro website (view adding and removing modules for more information).

Wireless Plug-In Lamp Modules – Wireless Plug-In Lamp Modules give you convenient control your existing plug-in lamps and plug-in lights. To install them, simply plug the Lamp module into an available power outlet within 5 feet of the Gateway. Use the ‘Program’ on the Lamp Module to ‘add’ the module into your network from the Module Management page of your HomeRemote Pro webpage, install the module in your desired location, plug in the appliance or light that you wish to control and click Check Connections on the Module Management page. Most Plug-In Lamp Modules can support dimming of your lights as well.

Wireless Outdoor Lighting Module – The Outdoor Light Module is similar to the Plug-in Lamp Modules except that they are designed for use with your plug-in outdoor lights. Outdoor Light Modules are typically used with Christmas lights, floor lighting, outdoor lamps and any other outdoor electrical appliance. They have weather proof enclosures made to withstand outdoor conditions. Installation and configuration is the same as with the Lamp Modules. Simply plug them into an available power outlet within 5 feet of your Gateway. Use the ‘Program’ button on the module to ‘add’ it into your network from the Module Management page. Once the module is added and you have customized the information for the module, physically install the module in your desired location. Plug in the appliance or light that you wish to control and click Check Connections on the Module Management page. Outdoor Lighting Modules typically do not support the dimming feature.

11.2 – Electrical Appliances

Electrical Appliance Power Module – Similar in design and function as the Wireless Lamp Module, the Electrical Appliance Power Module supports electrical appliances up to a specified wattage (usually on the packaging). The Electrical Appliance Power Module is typically used for controlling radios, kitchen appliances, irons and any other appliance that you would want remote control of. Installation and setup is simple. Simply plug them into an available power outlet within 5 feet of your Gateway. Use the ‘Program’ button on the module to ‘add’ it into your network from the Module Management page. Once its added and you've customized the information for the module, install the module in your desired location, plug in the appliance or light that you wish to control and click Check Connections on the Module Management page.

Power Outlet – Z-Wave enabled Power Outlets function similarly to Electrical Appliance Power Modules however they provide a look that you are accustomed to in your home. Z-wave power outlets replace your current in home power outlets for instant control using your HomeRemote Pro remote control, web browser interface or cell phone. Installation of a Power Outlet is similar to a Wall Switch. You will need to first turn off the power coming into your home to avoid electrical shock. Remove the existing power outlet from the wall. Install the Z-Wave enabled Power Outlet and use the ‘Program’ button located in the middle of the outlet to ‘add’ it into your network from the Module Management page. Z-Wave Power Outlets are typically used to control any electrical appliance or plug in lamp.

11.3 – Climate Control

Thermostat – Remotely control your home temperature and climate with Z-Wave enabled Wireless Thermostats. The HomeRemote Pro System, when used with a Z-Wave thermostat, gives you the ability to control your home temperature before you leave your work, or heat up your home from your bed using your cell phone. Installation of Z-Wave Thermostats is just like installing a standard thermostat. It is recommended that you carefully read the instructions included with your Z-Wave Thermostat before installing. The ‘Program’ button on Z-Wave thermostats is usually a button on the thermostat such as the ‘Hold’ button. However you should check your user’s manual for standard installation. A Z-Wave thermostat is configured similarly to other Z-Wave devices, such as a lamp module. Use the HomeRemote Pro website and access the Module Management page. Click Detect Module and press the Program button on your thermostat. When it has been detected and added, customize the name, icon and room location for the thermostat. Remember to click Check Connections to ensure the thermostat is working correctly within your system.

11.4 - Window Shades

Window Shades – Z-Wave enabled Window Shade motors allow for control of custom made window shades using your the HomeRemote Pro Web Interface or your cell phone. Imagine controlling ambient daylight in your home as easily as you can control your electrical lights. Installation of Z-Wave enabled Window Shades is normally done by dealers specialized in custom window shades. The ‘Program’ button is normally located on the receiver module of the motor.

11.5 – Security

Motion Detector – Z-Wave enabled Wireless PIR (Motion) Sensors allow for remote scene control based on detected motion. When paired with a Motion Detector the HomeRemote Pro System is capable of notifying you when motion is detected within a room, trigger devices to turn on when motion is detected or sound an alarm. Motion Detectors can be set as Master Devices for linking the activation of other modules using the Device Linking feature. Installation of Z-Wave Wireless Motion Sensors is plug and play. The ‘Program’ button is normally on the back or bottom of the unit (HomeRemote Motion Detector).

Hawking HomeRemote Pro Cameras – The addition of a Hawking HomeRemote Pro Wireless Video Camera gives you access to live video from anywhere in the world via your cell phone or web browser. The Camera is capable of recording, playback or viewing live video using the included management software and utilities. The Hawking HomeRemote Pro Wireless Video Cameras integrate seamlessly with the HomeRemote Pro System. Installation is as simple as plugging the camera into your home router, logging onto the HomeRemote Pro website and entering the Product Key.

11.6 – Access Control

Garage Door Opener – Z-Wave enabled Garage Door Openers give you control of your garage door from anywhere in the world using the HomeRemote Pro Gateway. Installation of these units depends on the manufacturer and model. It may require professional installation.

Door Locks – Z-Wave based door locks allow you to unlock and lock your doors remotely from anywhere in the world. Installations will vary between door lock vendors. Program buttons are usually located behind the back door lock plate.

11.7 – Remote Controls

Remote Controls – There are many Z-wave enabled remote controls in the market ranging from simple, small and convenient remotes to universal remotes that not only control your lighting but also your television and media centers. In the case that you wish to add a remote control or control panel to your HomeRemote Pro System, you will have a large selection to choose from. Manufacturers such as Leviton^®, Intermatic^®, GE^®, Monster Control Systems^®, UEI^® and many more create a complete line of intelligent Z-Wave remote controls for your home. Configurations from your current HomeRemote Pro Remote Control are easily transferred to your new remote control with the touch of a few buttons.

Information and definitions of terms associated to Z-Wave devices and operation:

Node – A Z-Wave enabled device that can be included or excluded from a Z-Wave network. Also referred to as a module, device or sensor.

Node Inclusion – The act of adding a Z-Wave node into a specific network. Also referred to as detecting and adding modules.

Node Exclusion – The act of removing a Z-Wave node from a specific network. Also referred to as removing or deleting modules.

Z-Wave Internet Gateway – A Z-Wave enabled IP device that allows for access of a Z-wave network through the Internet.

Primary Controller – The main device used to configure and control a Z-Wave network. There can only be one primary controller and it must be used to add or delete devices. A primary controller can be a portable device like a remote control or a stationary device like the HomeRemote Pro Gateway.

Secondary Controller – The Z-Wave network support the usage of multiple controllers. Secondary controllers are more often than not, hand-held remote controls but can also be stationary devices like the HomeRemote Pro Gateway. The secondary controller has the same capabilities as the primary with one exception; the secondary controller can not be used to add or delete devices.

Z-Wave Network – Your controllers, HomeRemote Pro Gateway and modules are linked together into a wireless mesh network. Each device in your network has a unique address assigned to it and cannot be activated by your neighbors' Z-Wave controller. Each network has an individual Home ID.

Scene – A scene is a group of modules, devices, nodes and/or sensors, each with their own specific settings. For example, a scene can include a thermostat with a cooling setting of 65 degrees, a light module with a dim setting of 25% and a appliance module with an OFF setting. Once this Scene is activated all the modules within the scene will activate to their set settings.

Question: What is home automation and home control?
Answer: Home automation and home control is the use of technology in the home to make life more comfortable by automating normal home appliances and activities. Home automation and home control allows you to control features of your home, including lighting, audio equipment, heating/air conditioning and appliances.

Question: What is meant by a “Scene”?
Answer: HomeRemote Pro and your Handheld Remote Control allow you to set a particular “scene” triggering several actions. For example, one scene may raise the lights at a specific time in the morning and another scene may dim the lights in the evening. Each scene can be custom programmed to fit your lifestyle.

Question: Is Z-Wave Wireless Technology secure?
Answer: Z-Wave wireless technology used with your HomeRemote Pro System creates a unique identification code for your home network called a Home ID. Anybody without this secure code cannot access your system or control your home device.

Question: Does the HomeRemote Pro System cause interference with my other wireless appliances?
Answer: No, the HomeRemote Pro System runs on a special 900 Mhz frequency that does not interfere with cordless phones, Wi-Fi or any other communication device.

Question: What is the product warranty?
Answer: Yes, Hawking Technologies' HomeRemote Pro provides a 1-year limited warranty on all materials and workmanship.

Question:: What is meant by lighting controls?
Answer: Lighting controls refer to turning lights on and off or dimming lights from a convenient location throughout the home. Light controls allow you to control all types of lighting, including low voltage, fluorescent and incandescent lights.

Question: How far will a signal travel?
Answer: With an open field or no interference, the radio frequency signal will travel up to 250 feet. The average distance that signal will travel in a house is between 75 to 125 feet.

Question: What if I want my wireless signal to go further?
Answer: Most Z-Wave devices feature a built-in repeater. If there is signal interference from the controller to a device, the controller will route the signal to bounce off of or repeat to other Z-Wave devices until it successfully finds a path to the desired device.

Question: How do I move a module from one location to another within my home?
Answer: You will need to first move the module from its current location to your new location. Access the Module Management page on the HomeRemote Pro website and click Check Connections to make sure communication to your module at its new location is successful.

Question: What if the light or appliance that I’m trying to control does not turn on?
Answer: Check to see if the device is turned on. Check to see if the bulb has failed. Also try going to the Module Management page and initiate the Check Connections feature.

Question: I had a power outage and my dimmer module didn’t automatically turn on.
Answer: It’s normal for the dimmer modules to remain off after a power interruption. Press the ON/OFF button on the unit or controller to turn the module ON again. If the module is programmed to turn ON again, on the next program cycle it will properly respond to that command.

Question: If my lights are on and I have a power outage, will the lights come back on when the power is restored?
Answer: Some modules will turn back on to the previous state. Others will not turn back on unless you manually turn them on, use the HomeRemote Pro webpage to turn on the device.

Question: I am trying to include a module and it keeps coming up unsuccessful. What am I doing wrong?
Answer: Delete the module from the network by pressing the PROGRAM button on the module and the delete button on the Module Management page. If the Module Management page shows that the delete was successful, follow the procedure to add the module again.

Question: I have added a lot of devices to my HomeRemote Pro system. There are too many being displayed and I don’t know which one is which?
Answer: It is always recommended that you add the details of each module as you install them. For example, as you add your first lamp module, be sure to name the module, select a room location and an icon for the module. This will prevent you from not knowing where each module is. Another tool provided by the HomeRemote Pro system is the ability to test a module by turning it on and off. This can also help you locate which module is where. If you still are still having trouble it may help to Remove All Modules from the Module Management page and create a new installation.

Question: The Setup Wizard is not detecting my Gateway. What do I do?
Answer: Check to see that your hardware connection is ok. Make sure the Power LED on the Gateway is on and the Network LED on the Gateway is on (located on the right of the led bar). If not make sure that the power adapter of the Gateway is plugged in and the Ethernet cable from the Gateway to your home router is plugged in securely. There should be a light on the router corresponding to the LAN port number you are using that will light up when the connection is detected. Try the detection again with the wizard. Unplug the power to your HomeRemote Pro Gateway and plug it back in. Click Try Again to continue with the Setup Wizard.

Question: I have two bedrooms on the same floor. How do I set this up in the Wizard?
Answer: You will need to create two unique names for each room. Try the name of the person the room belongs to, such as "Steven’s Room."

Question: During the Setup Wizard process when I am attempting to enter my account information it says that my Product Key is in use or that my username is already taken, what should I do from there?
Answer: You may have already created an account with the same email address or used your Product Key in a previous setup process. Please contact tech support at 888-202-3344 to help diagnose the situation.

Question: The HomeRemote Pro Setup Wizard is having problems connecting to my Gateway or the Internet?
Answer: To set up the HomeRemote Pro system it is necessary that your home broadband connection functions correctly before you complete the installation. The HomeRemote Pro Setup Wizard accesses the Internet to connect to the HomeRemote Pro servers to activate your account. Please check with your network administrator to ensure that your Internet connection is correctly configured. Once you are able to go online from your home, you may restart the installation process for the HomeRemote Pro Gateway.

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