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Product Warranty and Limitations


Warranty 
Hawking Technology guarantees that its products are free from physical defects in materials and workmanship under normal recommended use for up to one (1) year from the date of purchase. If the product proves to be defective during this one year warranty period, please visit our support page at http://www.hawkingtech.com/support.html to fill out a Return Merchandise Authorization (RMA) request form. If you cannot access this form, please email [email protected] or call (949) 206 6900. A return authorization number will be provided upon approval of warranty requests accompanied by a copy of proof of purchase. Returns cannot be processed without proof of purchase. When returning a product under warranty, Hawking offers replacement or repair of approved products only. Refunds in their original payment form may only be granted if the product is both (a) purchased within the 30 days prior to request for service and (b) purchased directly from Hawking at http://gohawking.com, by phone, or through our eBay store “GoHawking”. Hawking Technology does not offer refunds for any freight or handling service fees. When returning a product, mark the Return Authorization Number clearly on the outside of the package and include your original proof of purchase. IN NO EVENT SHALL HAWKING TECHNOLOGY’S LIABILTY EXCEED THE PRICE PAID FOR THE PRODUCT FROM DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THE PRODUCT, ITS ACCOMPANYING SOFTWARE OR ITS DOCUMENTATION. Hawking Technology makes no warranty or representation, expressed, implied or statutory, with respect to its products or the contents or use of this documentation and all accompanying software, and specifically disclaims its quality, performance, merchantability, or fitness for any particular purpose. Hawking Technology reserves the right to revise or update its products, software, or documentation without obligation to notify any individual or entity. Please direct all inquiries to: [email protected] 

Limitation of Liability
In no event shall Hawking Technology, its subsidiaries or affiliates, or their respective partners, officers, directors, managers, employees, representatives or agents (collectively, “Hawking”) be liable for direct, special, incidental, consequential, punitive, or indirect damages (including but not limited to, loss of data, use of profits), however caused whether for breach of contract, negligence, or otherwise, and whether or not Hawking Technology has been advised of the possibility of any such damages. By purchasing this product, you agree that Hawking Technology’s maximum liability arising from any product sold by Hawking Technology shall not exceed the price of such product. Some jurisdictions do not allow the limitation of exclusion of liability for certain damages, so the above may not apply to you to the extent such jurisdiction’s law is applicable to this agreement.

© 2019 Hawking Technology, Inc. All rights reserved. Policies subject to change without notice.

Thank you for purchasing Hawking products. By registering your proudct, your product warranty is recorded in our system and enabling to provide you a better experience using our products. Failure to submit this registration does not diminish your warranty rights. Do not discard your purchase documentation (receipts, packing slips, etc.). You may need them for warranty support.
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NEW PRODUCTS ANNOUNCEMENTS & NEWSLETTERS

Your satisfaction is our top priority. Hawking Technology guarantees that its new products are free from physical defects in materials and workmanship under normal recommended use for up to one (1) year from the initial date of purchase (terms and conditions apply). Please download Return Merchandise Authorization (RMA) Instructions below. Note: a RMA number is required for all returns. To receive a RMA number, you must submit an RMA Form via web, email or fax. Once your RMA form is received and authorized you will receive an RMA number.
RMA FORM (pdf format, Instructions Included)
RMA TERMS & CONDITIONS

    Request Date:

    Company:

    Name: *

    Telephone Number: *

    Fax Number:

    Address:

    City:

    State:

    ZIP:

    Email Address: *

    Technical Support Case ID#: *

    Place of Purchase: *

    Receipt (Must be a picture, ie. png, jpeg, gif): *
    Model No. Product Description Serial Number Problem Description Purchase Date

    Items returned for credit must be purchased Direct from Hawking Technologies and purchased less than 30 days prior. There will be a 20% restocking fee if product is not returned in original packaging and with all provided materials. ie.CD, manual, power adapter, etc.

    RMA service for products purchased more than 90 days prior will be charged a minimum of $10 return freight charge for United States. NOTE: All items shipping to or from Canada and Puerto Rico will be charged a minimum $20 return freight charge and $30 for all other countries, regardless when the item was purchased. Hawking Technologies is not responsible for freight fees for items shipped to Hawking Technologies. Please complete the following credit card information if this pertains to your RMA request.
    Please enter your email address

    You'll receive a payment request from [email protected]. Click on the link and make payment using your Credit Card through PayPal - a quicker and safer way to pay without sharing your information.

    Urgent RMA shipping request. Note: An extra charge will apply for urgent RMA shipping request.
    (FedEx-Ground is the standard shipment):

    Account:

    or Email Address for payment link

    You will receive a response from Hawking Technologies within 48 hours. Please contact Hawking if you have any questions.Out of warranty repairs will be charged at a rate of $65/hour. A repair estimate will be provided prior to service.Please supply all of the information requested so that we may expedite your RMA service request, including serial numbers and problem descriptions. RMA numbers are issued by Hawking Technologies RMA department only. Technical Support Case ID numbers are not valid as RMA numbers. Proof of purchase in the form of a copy of your original invoice must accompany the return. FAX THIS FORM AND THE COPY OF THE ORIGINAL INVOICE TO 949-269-7460 OR EMAIL TO [email protected]
    NOTE: Please place the RMA number on the shipping label. DO NOT WRITE ON THE PRODUCT BOX ITSELF. Be sure to include a copy of your RMA request form and proof of purchase in the package. Hawking Technology, Inc. is not responsible for lost or undelivered packages. RMA numbers are only valid for 30 days from the issued date and RMA deliveries will be subject to rejection past this date.


    Your satisfaction is our top priority. Please fill out the form below for our support team to contact you. All responses are usually within 1 business day.

      Request Date:

      Company:

      Name: *

      Telephone Number: *

      Email Address: *

      Place of Purchase: *

      Model No. Serial Number Problem Description Purchase Date

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